Terms of service

LAST UPDATED: February 15, 2025

WELCOME TO MAYA! PLEASE READ THESE TERMS CAREFULLY.

This Terms of Service Agreement (the “Agreement”) governs your access to and use of our website, www.takemaya.com (the “Site”), operated by Maya Naturals, Inc. (“Maya,” “we,” “us,” or “our”), as well as any services, products, and resources we provide (collectively, the “Services”).

By accessing the Site, using our Services, or purchasing products (“Products”), you agree that:

  1. You have read and understood this Agreement;

  2. You are legally able to enter into a binding contract with us; and

  3. You will comply with all terms and applicable laws.

If you disagree with any part of this Agreement, you must stop using the Site, Services, or Products immediately.

IMPORTANT LEGAL NOTICE

This Agreement includes an arbitration clause requiring that disputes be resolved on an individual basis through arbitration rather than jury trials or class actions. Please read the arbitration section carefully to understand your rights.

AUTO-RENEWAL SUBSCRIPTIONS

If you subscribe to our Services for a specific period (the “Initial Term”), your subscription will automatically renew for the same duration unless you cancel before the renewal date. Renewal fees will be charged at the then-current rate for the Services. You may cancel your subscription at any time by following the instructions in your account settings.

UPDATES TO THIS AGREEMENT

We may update this Agreement from time to time at our sole discretion. When changes are made:

  • A revised version will be posted on the Site, with the “Last Updated” date at the top updated accordingly.

  • Material changes will be communicated directly to registered users via email or another appropriate method.

Effective Dates for Changes:

  • For new users, changes take effect immediately.

  • For existing users, changes become effective 30 days after posting.

By continuing to use the Site, Products, or Services after changes take effect, you agree to the updated Agreement. If you do not accept the changes, you must stop using the Site and Services.

We recommend checking this Agreement regularly to stay informed of the current terms.

WEBSITE USE

We grant you a limited, non-exclusive, and revocable license to access and use the Site for your personal, non-commercial use. This includes copying, distributing, or transmitting content from the Site solely as incidentally enabled by your browser or device during normal use of the Site.

However, you agree to the following restrictions:

  1. Prohibited Uses:

    • You may not license, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise commercially exploit the Site or its Services.

    • You may not frame or use framing techniques to enclose our trademarks, logos, or other intellectual property (including text, images, page layouts, or forms).

  2. Prohibited Activities:

    • You may not use metatags or other “hidden text” containing our name or trademarks.

    • You may not modify, translate, adapt, create derivative works, disassemble, decompile, or reverse-engineer any part of the Site unless expressly permitted by law.

    • You may not use any manual or automated tools (e.g., spiders, robots, scrapers, or crawlers) to extract data from the Site, except as allowed for public search engines to create searchable indices (not caches or archives).

  3. Intellectual Property Protections:

    • Except as expressly permitted in this Agreement, you may not copy, reproduce, republish, download, display, post, or transmit any part of the Site or Services in any form or by any means.

    • You may not remove or alter any copyright notices or proprietary markings on the Site.

  4. Future Changes:
    Any updates, releases, or new features added to the Site are subject to this Agreement.

All rights not explicitly granted to you in this Agreement are reserved by us, our suppliers, and our service providers. Any unauthorized use of the Site or Services will result in the immediate termination of the license granted under this Agreement.

ACCOUNT REGISTRATION

To create an account or make purchases through the Site, you will be required to provide certain information, including but not limited to your name, username, email address, and password. For details on how we collect, use, and disclose your personal information, please review our Privacy Policy. By logging into the Site, you represent and warrant that you are authorized to access and use the Site in accordance with this Agreement. We are not responsible for verifying the authorization or source of such access.

THIRD-PARTY ACCOUNT INTEGRATION

Some features of the Services may require linking your account with a third-party account ("SNS" or "Third-Party Account") by granting us access to such accounts. By doing so, you represent that:

  • You have the right to allow us to access your Third-Party Account in compliance with its terms and conditions.

  • Granting this access does not require additional fees or violate any limitations imposed by the third-party service provider.

Upon integration, we may access, store, and make available data or materials stored in your Third-Party Account ("SNS Content") on the Site. You may also share Content from the Services to your Third-Party Account. You can disable this connection at any time by revoking access through the Third-Party Account or by contacting us at hello@takemaya.com.

Please note: Your relationship with third-party service providers is governed solely by your agreement(s) with them. We assume no responsibility for any personally identifiable information they provide to us in violation of their terms or your privacy settings. Additionally, we do not review SNS Content for accuracy, legality, or compliance, and we disclaim any liability for such content.

ACCOUNT SECURITY

You are solely responsible for all access to and use of the Site through your account credentials, whether or not such access was authorized by you. This includes all communications, transactions, and obligations (including financial obligations) incurred through your account.

You are responsible for safeguarding the confidentiality of your password and identification. If you suspect unauthorized use of your credentials or a breach of security, you must notify us immediately.

PAYMENT INFORMATION

When placing your first order, we will request shipping and payment details. By providing this information, you agree that we may update your payment information as necessary using details provided by your bank, credit card issuer, or other payment provider.

RIGHT FOR ORDER CANCELLATION

We reserve the right, with or without prior notice, to:

  • Restrict the quantities of any Product purchased;

  • Change or discontinue any Product offering at any time;

  • Honor, limit, or void any promotional codes, discounts, or referral credits;

  • Refuse or cancel orders at our discretion, including those deemed unauthorized or fraudulent;

  • Bar users from making further purchases if necessary.

Product descriptions, availability, and pricing may change at any time without notice at our sole discretion. All offers on the Site are void where prohibited by law.

PRODUCT INFORMATION AND AVAILABILITY

Certain Products offered on the Site may be exclusive to online sales and available only in limited quantities. While we strive to provide accurate descriptions, specifications, and images of our Products, we cannot guarantee that the colors or details displayed on your device will perfectly match the actual Product. Product descriptions, features, and pricing are subject to change without prior notice, and availability is not guaranteed at any time.

The presence of any Products on the Site at a specific moment does not imply or ensure their availability in the future. It is your responsibility to ensure compliance with all applicable local, state, federal, and international laws, including age restrictions, regarding the possession, use, and purchase of any Products. By placing an order, you confirm that your use of the Products will comply with these laws.

ORDER SUBMISSION AND ACCEPTANCE

When you submit an order, it constitutes an offer to purchase. If you do not receive a confirmation email after placing your order, please contact us at hello@takemaya.com before reattempting your purchase. Receipt of an order confirmation email does not signify our acceptance of your order. Your order is only deemed accepted once we ship the Product(s) to you.

We may reject any order for reasons including, but not limited to:

  1. Errors in Product details, descriptions, or pricing;

  2. Incomplete or inaccurate billing, payment, or shipping information;

  3. Suspected fraudulent activity or use of compromised payment details;

  4. Product unavailability or discontinuation.

If a Product is no longer available, we reserve the right to cancel your order and issue a refund for any payments made.

UNAUTHORIZED RESALE RESTRICTION 

To protect our intellectual property and maintain the integrity of our brand, the unauthorized resale of our Products for personal or commercial gain is strictly prohibited. We reserve the right to cancel or reject any orders that we suspect are intended for resale without prior authorization.

SUBSCRIPTION PROCESS, RENEWAL, CANCELLATION

We currently ship to addresses within the United States. When you purchase a subscription for our Products through the Site, we will send you a supply of the Products for the designated subscription period. To accommodate your preferences, we may offer options to delay or expedite your next shipment.

Your subscription will automatically renew, and your payment method will be charged at the start of each subscription period unless you cancel before the renewal. Please note that all subscription fees for Products are non-refundable. If you cancel your subscription, we will fulfill any remaining shipments from the current period but will not issue refunds for charges already processed. Subscription charges cover the cost of the Products and applicable shipping and handling fees.

At the conclusion of your initial subscription period, and again at the end of each subsequent subscription period, your subscription will automatically renew for the same duration at the then-current price. This renewal will take effect on the first day following the end of the previous subscription period (the “Renewal Commencement Date”). By subscribing, you agree to this automatic renewal unless you cancel your subscription before the Renewal Commencement Date. You can manage or cancel your subscription at any time by logging into your account and accessing the “Edit Subscription” section under the “Profile” page at https://www.takemaya.com.

If you do not wish your subscription to renew automatically or if you want to cancel, log in to your account and make the necessary changes in the “Account” page. By subscribing, you authorize us to charge your payment method immediately and at the start of each subsequent subscription period. We will send an email reminder before charging your payment method for the next subscription period. Once canceled, your subscription will terminate at the end of the current period, and no further charges will be applied.

We reserve the right to suspend or terminate subscriptions at any time, for any reason, at our sole discretion.

SALES TAX

Prices for Products and Services do not include applicable Sales Tax unless otherwise required by law. If Maya Naturals, Inc. determines it has a legal obligation to collect Sales Tax, we will add the appropriate amount to your total at checkout.

If Sales Tax is due in your jurisdiction and not collected by us at the time of purchase, you are responsible for paying it directly to the appropriate tax authority. You agree to indemnify us for any liability or expenses incurred due to your failure to pay applicable taxes.

Upon request, you must provide us with documentation or receipts confirming that all required taxes have been paid. For the purposes of this section, “Sales Tax” includes any sales, use, or similar taxes as determined by U.S. law.

BILLING AND PAYMENTS

To place an order through our Services, you must provide accurate and valid payment information. By submitting your payment details, you authorize us to charge your account for all applicable fees and charges without requiring additional notice or consent. It is your responsibility to promptly update us regarding any changes to your billing address, credit card, debit card, or other payment details.

We accept major debit and credit cards, including Visa, MasterCard, American Express, and Discover. From time to time, we may issue discounts or promotional codes ("Promo Codes") for use on the Site. Promo Codes must:

  • Be used only by the intended recipient and for the specified purpose.

  • Not be duplicated, sold, transferred, or made publicly available unless explicitly authorized by us.

  • Be used in accordance with any additional terms we specify.

Promo Codes are not redeemable for cash, may expire before use, and can be disabled or canceled at our discretion without liability.

You are responsible for any applicable local taxes. If your payment method is declined, we will attempt to process the payment until successful. Should these attempts fail, we may contact you to update your payment information.

We utilize a third-party service provider to manage payment processing, including credit card transactions and merchant settlements. By using our Services, you consent to the sharing of your payment information with these providers as necessary to complete transactions. This includes personal, financial, and transactional data. During the initial registration of your credit card, you may notice a pending charge; this is not an actual charge and is used solely for account verification. The pending charge will clear automatically. For questions or concerns, please contact hello@takemaya.com.

Risk of loss and title for items purchased transfer to you once the items are delivered to the carrier. If the carrier fails to deliver your items within 30 days of the specified delivery date, you may request a cancellation and refund.

RETURNS

Products purchased directly from us or an authorized reseller may be returned in accordance with our Return Policy. Proof of purchase is required for all returns. Products purchased from unauthorized resellers are not eligible for returns under this policy.

To request a refund, please contact us at hello@takemaya.com. Refunds will be issued at our sole discretion and credited to the same payment method used for the original purchase.

PRODUCT REVIEWS

Our Services allow users to submit reviews, ratings, and comments about products purchased through our Site (“Reviews”). You are solely responsible for any content you post, including opinions, statements, and recommendations. Reviews do not represent the views or endorsements of Maya, and we are not liable for the content of any Reviews.

By submitting a Review, you grant Maya a non-exclusive, royalty-free, perpetual, irrevocable, transferable, and fully sublicensable license to:

  1. Host, reproduce, modify, publish, distribute, and publicly display the content worldwide in any media.

  2. Share and syndicate the Review with other companies, organizations, or platforms for promotional or informational purposes.

  3. Use your name or submitted trademark in connection with the Review.

You acknowledge that your Review is non-confidential and non-proprietary, and you affirm that you own or have the necessary rights to the content. Maya reserves the right to pursue legal action against any entity that violates our rights or the rights granted to us in your Review.

We reserve the right to refuse to post or to remove any Review that violates this Agreement or that we deem inappropriate, misleading, or harmful. Maya is not obligated to monitor, edit, or resolve disputes related to Reviews.

To maintain integrity, you agree to:

  1. Base your Review on firsthand experience with the product.

  2. Refrain from posting Reviews in exchange for payment or incentives.

  3. Ensure your Review complies with this Agreement.

Maya may remove Reviews that:

  • Contain false, misleading, defamatory, or unlawful content.

  • Promote racism, bigotry, hatred, or physical harm against individuals or groups.

  • Encourage or describe illegal activities.

  • Infringe on the intellectual property or privacy rights of others.

  • Contain spam, viruses, or harmful files.

  • Are unrelated to the product or service being reviewed.

  • Violate public decency or community standards.

We reserve the right to act against any Review that restricts or inhibits others from using the Services or that exposes Maya or its users to potential harm or liability.

TEXT MESSAGE (SMS) MARKETING

By opting in to receive marketing and support text messages from us via our website, you consent to receive recurring SMS notifications regarding your orders. These may include, but are not limited to, reminders for abandoned checkouts, promotional offers, transactional updates, and review requests, even if your number is registered on state or federal do-not-call lists. The frequency of messages may vary. Participation in this service is entirely optional and is not required for purchasing products or services.

To unsubscribe from marketing and support text messages, simply reply with "STOP" to any text you receive from us. Please note that alternative words or requests may not be recognized as valid means of opting out. While we do not charge for this service, standard messaging and data rates imposed by your wireless carrier may apply. If your carrier does not support SMS or MMS, you may not receive our text messages. For assistance, reply with "HELP" to any message or contact us at hello@takemaya.com.

We reserve the right to update or change the telephone number or short code used to send SMS messages. If such a change occurs, we will notify you accordingly. Messages sent to outdated numbers or short codes, including "STOP" or "HELP" requests, may not be received, and we are not responsible for honoring such requests in those circumstances.

To the fullest extent permitted by law, we are not liable for the failure, delay, or misdirection of any text messages sent through this service. Additionally, we disclaim liability for errors in the content of messages or any actions taken (or not taken) in reliance on the information provided.

For more details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

DISCLAIMERS

WE DO NOT GUARANTEE, PROMISE, REPRESENT, OR WARRANT THAT YOU OR ANY OTHER USER OF THE SITE WILL ACHIEVE ANY SPECIFIC RESULT OR OUTCOME FROM USING THE SITE, OR ANY PRODUCT OR SERVICE PROVIDED THROUGH THE SITE.

EXCEPT AS EXPRESSLY STATED OTHERWISE, THE SITE AND ALL PRODUCTS AVAILABLE ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SITE WILL OPERATE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE FIXED, OR THAT THE SITE OR THE SERVER THAT HOSTS IT WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO GUARANTEES ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE MATERIALS ON THE SITE OR THEIR USEFULNESS, TIMELINESS, OR CORRECTNESS. SOME LAWS MAY NOT ALLOW LIMITATIONS OR EXCLUSIONS OF WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, PROVIDED BY US OR THROUGH THE SITE, SERVICES, OR PRODUCTS, SHALL CREATE ANY WARRANTY THAT IS NOT EXPRESSLY STATED IN THIS AGREEMENT.

NOT MEDICAL ADVICE

YOU ACKNOWLEDGE THAT THE INFORMATION PROVIDED ON THE SITE AND THROUGH THE SERVICES IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS MEDICAL ADVICE OF ANY KIND. THE INFORMATION PRESENTED ON THE SITE OR THROUGH THE SERVICES SHOULD NOT BE CONSTRUED OR INTERPRETED AS A SUBSTITUTE FOR MEDICAL ADVICE PROVIDED BY YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL.

YOU SHOULD NOT IGNORE, DELAY, OR AVOID SEEKING MEDICAL ADVICE OR TREATMENT FROM YOUR PHYSICIAN OR ANOTHER QUALIFIED HEALTHCARE PROVIDER BASED ON ANY INFORMATION PRESENTED ON THE SITE OR THROUGH THE SERVICES, INCLUDING CONSULTATIONS WITH A NATUROPATHIC DOCTOR. UNDER NO CIRCUMSTANCES SHOULD YOU ALTER YOUR CURRENT MEDICATION, SUPPLEMENTATION, DIETARY, OR PHYSICAL ROUTINES BASED ON INFORMATION PROVIDED THROUGH THE SITE OR SERVICES, INCLUDING RECOMMENDATIONS OR ADVICE FROM A NATUROPATHIC DOCTOR, WITHOUT FIRST CONSULTING YOUR PHYSICIAN.

IT IS ESSENTIAL TO DISCUSS YOUR TREATMENT OPTIONS AND ADDRESS ANY QUESTIONS ARISING FROM INFORMATION PROVIDED ON THE SITE OR THROUGH THE SERVICES WITH YOUR PHYSICIAN OR ANOTHER QUALIFIED HEALTHCARE PROVIDER. YOUR USE OF THE SITE AND SERVICES DOES NOT CREATE ANY PHYSICIAN-PATIENT, CONFIDENTIAL, PRIVILEGED, OR SIMILAR RELATIONSHIP THAT WOULD IMPOSE DUTIES OR OBLIGATIONS UPON US..

LIMITATION OF LIABILITY

YOU UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE OR ANY OF OUR AFFILIATES, EMPLOYEES, OR REPRESENTATIVES (“MAYA PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION. THIS INCLUDES DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER SIMILAR DAMAGES, WHETHER OR NOT A MAYA PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT ON ANY THEORY OF LIABILITY. 

THIS LIMITATION APPLIES TO DAMAGES RESULTING FROM:

  1. THE USE OR INABILITY TO USE THE SITE OR SERVICES;

  2. THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES ARISING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED THROUGH THE SITE;

  3. UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;

  4. STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR

  5. ANY OTHER MATTER RELATED TO THE SITE, PRODUCTS, OR SERVICES OFFERED ON THE SITE.

CAP ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF MAYA PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF:

(a) THE TOTAL AMOUNT OF FEES PAID BY YOU TO MAYA FOR THE PRODUCTS OR SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRIOR TO THE ACT, OMISSION, OR OCCURRENCE GIVING RISE TO SUCH LIABILITY; OR (b) $50.

THIS LIMITATION SHALL NOT APPLY TO LIABILITY ARISING FROM:

  1. DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF A MAYA PARTY; OR

  2. FRAUD OR FRAUDULENT MISREPRESENTATION BY A MAYA PARTY.

BASIS OF THE BARGAIN

THE LIMITATIONS ON DAMAGES SET FORTH HEREIN ARE FUNDAMENTAL TO THE AGREEMENT BETWEEN YOU AND MAYA. THESE LIMITATIONS REFLECT THE ALLOCATION OF RISK AGREED UPON BY BOTH PARTIES AND FORM AN ESSENTIAL BASIS OF THE BARGAIN.

EXCLUSION OF DAMAGES

THE LIMITATIONS AND EXCLUSIONS OF LIABILITY DESCRIBED ABOVE APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IF APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, THE LIABILITY OF MAYA PARTIES SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

PROPRIETARY MATERIAL & INTELLECTUAL PROPERTY

The site and all of its content, including but not limited to articles, text, photographs, images, illustrations, graphics, videos, audio files (including musical compositions and sound recordings), software, logos, titles, characters, names, graphics, and button icons (collectively, “proprietary material”), are protected by copyright, trademark, and other applicable laws of the United States, international conventions, and laws of other countries. This proprietary material is owned or controlled by us or by third parties who have granted Maya the rights to use such materials. All trademarks, service marks, and trade names appearing on the site, including the Maya name and logo, are the property of Maya Naturals, Inc. or their respective owners. These marks are protected by applicable trademark laws, and any unauthorized use is strictly prohibited.

FEEDBACK

You acknowledge and agree that any submission of ideas, suggestions, documents, and/or proposals (“Feedback”) to us is made at your own risk and that we assume no obligations with respect to such feedback, including but not limited to any obligations of confidentiality. You represent and warrant that you have all necessary rights to submit the feedback and that your submission does not violate any third-party rights. 

By submitting feedback, you grant us a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise exploit the feedback in any manner, whether for commercial or non-commercial purposes. This license includes the right to sublicense these rights to third parties.

THIRD-PARTY LINKS AND SITES

This site may include links to websites operated by third parties. We do not have control over these third-party sites, which maintain their own privacy and data collection practices separate from those of Maya Naturals, Inc. We are not responsible for, nor do we endorse or assume any liability for, the availability, content, products, services, or functionality of any third-party site or any updates or changes made to such sites.

These links are provided solely for your convenience, and you access them at your own risk. By using these third-party sites, you acknowledge that you bear all associated risks and agree that we are not liable for any loss or damage resulting from your interactions with these sites. If you have concerns regarding the content or functionality of a linked third-party site, we recommend contacting the site administrator for that website directly.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Maya Naturals, Inc., along with its parent companies, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, and suppliers (collectively, “Maya Parties”), from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: (i) your use of the Site or any service provided through the Site; (ii) your violation of these Terms of Service or any policy posted on the Site applicable to your use; or (iii) your violation of any applicable law or regulation.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with us in defending such matters and asserting available defenses. You further agree not to settle any claim, action, or proceeding without our prior written consent. Maya will use reasonable efforts to notify you of any claim, action, or proceeding as soon as we become aware of it.

COMMUNICATIONS AND ELECTRONIC CONSENT

Communications between you and Maya Naturals, Inc. (“Maya”) may occur electronically, whether you interact with the Services, send emails to Maya, or receive notices posted on the Services or via email. By using the Services, you (a) consent to receive communications from Maya electronically, and (b) agree that all terms, conditions, agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirements as if provided in writing. This provision does not affect your statutory rights.

GOVERNING LAW

Your use of the Site is governed by the laws of the State of Florida, U.S.A., without regard to its conflict of law principles. However, if local law in your jurisdiction mandates that consumer contracts be interpreted under local law and enforced in local courts, this section may not apply to you to the extent of such a conflict.

ASSIGNMENT AND DELEGATION

This Agreement, along with your rights and obligations, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Maya’s prior written consent. Any attempt to do so in violation of this provision is null and void. Maya retains the right to assign, transfer, or delegate this Agreement in whole or in part without restriction.

FORCE MAJEURE

Maya is not liable for delays or failures to perform due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, actions of civil or military authorities, fires, floods, accidents, strikes, or shortages of transportation, energy, labor, or materials.

WAIVER

Failure to enforce any provision of this Agreement on any occasion will not constitute a waiver of that provision or any other provision on any subsequent occasion.

SEVERABILITY

If any part of this Agreement is found to be invalid or unenforceable, it will be interpreted to reflect the original intentions of the parties as closely as possible, and the remaining portions will remain in full force and effect.

CONSUMER COMPLAINTS

In compliance with Florida law, you may report complaints to the Florida Department of Agriculture and Consumer Services by contacting the Consumer Assistance Center in writing at 2005 Apalachee Parkway, Tallahassee, FL 32399-6500, or by calling (800) 435-7352. You may also file a complaint online through their website at www.fdacs.gov.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between you and Maya, superseding all prior communications, representations, or agreements, whether oral or written, regarding the subject matter. No statements or representations made by Maya or its affiliates outside of this Agreement are binding unless explicitly included within its terms.

ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY. IF YOU RESIDE IN THE UNITED STATES, IT REQUIRES YOU TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS THROUGH ARBITRATION. THIS SECTION PROHIBITS CLASS ACTION LAWSUITS, WAIVES YOUR RIGHT TO A JURY TRIAL, AND LIMITS THE TIME YOU HAVE TO BRING A CLAIM.

SCOPE OF AGREEMENT

If you reside in the United States, you agree that any disputes or claims arising out of or related to the use of the Site, Services, or products offered, including statutory, contract, tort, fraud, or misrepresentation claims, will be resolved exclusively through individual arbitration. Exceptions include claims brought in small claims court, provided they remain solely in that court. This Arbitration Agreement is intended to be broadly interpreted.

BY AGREEING TO ARBITRATION, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE LAWSUIT. CLAIMS MUST BE BROUGHT INDIVIDUALLY, NOT BEFORE A JUDGE OR JURY.

INFORMAL RESOLUTION

Before initiating arbitration, both parties agree to make good-faith efforts to resolve disputes informally through a conference call or videoconference. Written notice of intent to resolve the issue must be provided, including a description of the claim and relief sought. The informal process must be completed within 60 days of notification unless mutually extended. Compliance with this informal resolution process is required before proceeding to arbitration.

The statute of limitations and any filing deadlines will be tolled while the informal dispute resolution process is ongoing.

ARBITRATION RULES AND FORUM

This Arbitration Agreement is governed by the Federal Arbitration Act (FAA). If the FAA does not apply, applicable state arbitration laws will govern. Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Claims seeking $10,000 or less may be resolved via written submissions or phone hearings unless the arbitrator requires an in-person hearing. In-person hearings will occur in your county of residence or another mutually agreed location. Arbitration claims must follow the AAA's procedures, available at www.adr.org/rules. If the AAA is unavailable, a substitute arbitration administrator will be chosen by mutual agreement or court determination.

To begin arbitration, a written Demand for Arbitration must be sent via certified mail to:

Maya Naturals, Inc. 

1908 Thomes Ave Suite 12451
Cheyenne, WY 82001

The demand must include your name, contact details, account information, a description of the claim, and the specific relief sought.

ARBITRATOR AUTHORITY

The arbitrator will have exclusive authority to resolve disputes about the enforceability or validity of this Arbitration Agreement. The arbitrator can award individual monetary or non-monetary relief as allowed by applicable law but may not consolidate claims or preside over class actions. Decisions will be issued in writing and are binding only on the parties involved.

WAIVER OF JURY TRIAL

YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY. Claims will be resolved by arbitration, where a neutral arbitrator replaces the role of a judge or jury, and court reviews of arbitration awards are limited.

WAIVER OF CLASS ACTIONS

Claims must be arbitrated individually. Class, collective, or consolidated actions are expressly prohibited unless agreed upon in writing by both parties.

TIME LIMITATION

Any claim must be initiated within one year of the event giving rise to it. Claims not brought within this timeframe are permanently barred.

OPT-OUT OPTION

You may opt out of this Arbitration Agreement within 30 days of agreeing to these Terms by sending a written opt-out notice to:

Maya Naturals, Inc. 

1908 Thomes Ave Suite 12451
 Cheyenne, WY 82001

The notice must include your name, contact details, and account information. Opting out will not affect other terms of this Agreement.

SEVERABILITY AND SURVIVAL

If any part of this Arbitration Agreement is deemed unenforceable, the remaining provisions will remain valid. Claims not subject to arbitration will be resolved in court under the jurisdiction described below.

COURT PROCEEDINGS

For non-arbitrable claims, judicial proceedings must be filed in the federal or state courts located in Cheyenne, WY. Both parties consent to the jurisdiction and venue of these courts.

Contact Information:

Maya Naturals, Inc.

Address:

1908 Thomes Ave Suite 12451
Cheyenne, WY 82001

Phone: 1-877-747-MAYA (6292)